Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A few types of goods are exempt from being returned.
- Gift cards
- E Course/Book
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery
REFUND (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Po Box 682 El Granada California US 94018.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Po Box 682 El Granada California US 94018
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
MEET YOUR SKIN COACH
Hi, I’m Gunilla — expert esthetician, founder of ISA ALEX, and mom of two teenagers.
I believe that skincare goes beyond the products you use. Skin reflects your internal wellness, so considering your nutrition and lifestyle is essential to reveal a healthy glow.
Over the past 20 years as an esthetician, I’ve…
- Gained a cult-like following for my facials considered to be “Better than Botox”
- Got voted “Number One Facialist in San Francisco” by Allure Magazine
- Developed Scandinavian-inspired skincare line ISA ALEX offering pure re-balancing oils for every skin type
All while helping my clients…
- Clear up their acne without antibiotics or Accutane (and, under 8 months)
- Reduce severe skin inflammation and finally enjoy comfortable, painless skin
- Reveal healthy glowing skin
Over time, my clients expressed a need to help their teens with acne, irritation, redness, and all the things that crush their confidence. As a mom of two teens, I understand how skin can impact self-esteem.
So, I created Clear Skin Confidence where I pour my 20 years of experience, to help more teens take care of their skin the right way.
My goal is to empower them with knowledge and understanding to care for their skin as it changes. No more ‘hacks’ or ‘quick fixes,’ we’re aiming for long-term skin confidence!